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Practice Charter

What you can expect from us:

  • Courtesy, Respect, Privacy and Confidentiality.
  • Quality of medical care, health checks promoting healthy lifestyles and offering preventative advice.
  • Explanation and information about your illness, treatment and our services.
  • Out of Hours medical care which is prompt and caring.
  • Referral to a specialist for a second opinion when appropriate.
  • Surgery appointments to be available within 48 hours.
  • Not to have to wait long on arrival. We shall do our best to see you on time and would not expect you to have to wait over 45 minutes.
  • Prompt investigation of any complaints about the service. We try our best - sometimes things go wrong. We shall answer complaints within 3 working days and follow the NHS complaints procedure.
  • Access to your medical records subject to the legal requirements.

What we ask of you:

  • Treat us with the same courtesy and respect as you expect from us.
  • Do not use the Out Of Hours service as an extension of surgery hours.
    It is for emergencies only.
  • Only request a home visit if you are too ill to come to the surgery. Try to phone in the requests before 10.30 am if possible.
  • Allow 48 hours before collecting repeat prescriptions.
  • If you cannot keep an appointment, please let the surgery know in good time. We may be able to offer it to someone whose need is urgent.
  • Tell us if you change your name, address and telephone number.
  • Please be patient if we are very busy or running late.

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