Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. We publish research-based guides to casinos not on GamStop for UK readers, so most messages concern accuracy, the casinos we list or the way we review them.
Before you write: what we can and cannot do
We are an independent information site. We are not a casino, and we do not run, hold or access any player account. That shapes the help we can give.
- We can: correct errors on our pages, explain how we assess casinos, take suggestions for topics, and consider information about a listed casino that we may have missed.
- We cannot: release withdrawals, reopen accounts, recover deposits or settle disputes with a casino. Only the operator, and any regulator or dispute body that has jurisdiction, can do that.
- We do not: promise outcomes, give financial advice or treat gambling as a way to make money or fix money problems.
How to reach the editorial team
Use the contact details or form shown in the site header or footer when you read this page. We have not published a separate address in this copy, so please rely on the channel that appears on the live site rather than any address you find elsewhere. We will never ask for card numbers, passwords or full identity documents by email.
A good message includes:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of the casino's terms with the date you viewed them.
- Whether you want a reply, and the best way to give it.
Common reasons readers write to us
| Topic | What helps us most |
|---|---|
| Bonus terms look different from our page | The casino's current terms, the date you saw them and your account country. Offers and conditions change, and the figure on a casino's own page is advertising until we have checked it. |
| A listed casino's licence or ownership | The licence details shown on the casino site and the regulator's own register entry, if you have it. |
| Payment methods and GBP availability | Which methods you could see at the cashier as a UK customer. Availability varies, so please say where you are. |
| Withdrawal or verification problems | Read the section below first. We can point you to the right route, though we cannot intervene. |
| Partnerships and editorial queries | Who you are, what you offer and how it would help readers. |
Problem with a casino? Start with the casino itself
If a casino has delayed a withdrawal or closed an account, the usual order is:
- Check the casino's terms on withdrawal limits, processing times, bonus cashout limits and identity checks.
- Contact its customer support in writing, keeping copies of every message and transaction.
- Use its formal complaints procedure, if one exists, and note any deadline.
- Look at who licenses the operator and whether that body or an approved dispute service takes complaints from players.
Be aware that many casinos listed on sites like ours hold overseas licences rather than a UK Gambling Commission licence. Protections and routes to redress can be narrower than with a UK-licensed operator, and accepting British customers is not the same as being authorised to serve them. Our guide to the best non GamStop casinos explains what to check before you deposit.
If gambling is causing you harm
If you want to stop or cut back, tell us if you like, but please also use proper support. GamCare runs a free, confidential helpline and live chat for anyone in Great Britain affected by gambling. GAMSTOP is the free national self-exclusion scheme for UK-licensed operators, and gambling blocking software can help on your devices. Most casinos also offer deposit and loss limits and their own self-exclusion. Please verify current contact details on the official GamCare and GAMSTOP sites. This site is for adults aged 18 and over.
Corrections and how we handle them
Where you show us a fact is wrong, we check it against the casino's published terms or the regulator's records, then update the page. We separate confirmed information, casino advertising and open questions, and we date time-sensitive findings. Our last fact-check for this site's casino listings was 1 October 2026.
Some pages carry affiliate links, and we may earn commission if you sign up through them. Commission does not decide our rankings, and sending us a message cannot change a listing's position. Likewise, a casino cannot pay for a change to our editorial view.
What to expect after you write
We read messages, but we have not set a guaranteed reply time, and we may not answer messages that are abusive, ask us to resolve a casino dispute or are clearly promotional. If your query needs a source we cannot find, we will say so rather than guess.